Samsung Expands Free Screen Repair Program for Green/Pink Line IssueSamsung Expands Free Screen Repair Program for Green/Pink Line Issue Samsung has faced an ongoing issue with some smartphone users reporting a green or pink line appearing on their phone’s screen. Initially, the issue only affected Galaxy S21 and S22 users, but the company has now expanded its free screen replacement program to include more models and a longer period of time. Eligible Models and Timeline The following Samsung smartphones are now eligible for free screen repair under this program: * Galaxy S21 * Galaxy S21+ * Galaxy S21 Ultra * Galaxy S21 FE * Galaxy S22 Ultra The program is valid until September 30, 2024, and devices must have been purchased within three years from the date of repair. Conditions and Costs While the screen replacement is free, users may have to pay for labor costs. They will also need to provide the original purchase receipt. Issues with Service Centers Some users in India have reported difficulties getting their screens replaced due to unwillingness by service centers. Samsung advises users to contact customer care or escalate the issue on social media if they encounter resistance. Cause of Green/Pink Line Samsung has not officially stated whether the green line can appear without damage to the device. However, some users claim it has occurred after software updates. Troubleshooting If you encounter a green/pink line on your Samsung phone, it is recommended to try the following troubleshooting steps before contacting customer support: * Restart your phone * Check for software updates * Clear cache and data * Reset your phone to factory settings If these steps do not resolve the issue, it is likely that your screen needs to be replaced. Contact Samsung customer care or visit an authorized service center to schedule a repair.
Some Samsung smartphone users have been facing the green line/pink line issue for the past 2-3 years. The South Korean company has not addressed the issue directly. Following an outcry on social media, Samsung India announced a few months ago that Galaxy S21 and Galaxy S22 users with green line issues could get free screen repair.
Now the company has expanded that offering to more phones and for a longer period of time.
Galaxy S21, Galaxy S21 FE, and Galaxy S22 Ultra users in India experiencing green line issue are eligible for free screen repair
Samsung India Support confirmed to tipster Tarun Vats that the free screen replacement program has been extended. It is now available for Galaxy S21, Galaxy S21+, Galaxy S21 Ultra, Galaxy S21 FE, and Galaxy S22 Ultra users. The period for this screen replacement program is valid till September 30, 2024. Also, these devices must have been purchased within three years from the date of the repair request.
Samsung also announced that the screen will be available for free, but users will have to pay for labor costs and provide the original purchase receipt.
Even with this screen replacement policy, some users in India might face issues as not all service centers are willing to replace the screen for free. Users might have to pressure them by calling up Samsung customer care and explaining their issue or posting about it on X (formerly Twitter).
The story continues after our Galaxy S24 Ultra review video below.
A green or pink line may appear across the screen of some Samsung Galaxy phones. Such an issue usually occurs only if the phone has been dropped, damaged, or received an impact at a critical angle. However, in some cases, users claim that a green line has appeared on their phone’s screen without any damage or drop and that it appeared after installing a software update.
Samsung has not yet clarified whether a green line can appear without damaging the device.
